Drift

Drift is a live chat messaging solution intended for marketing and sales teams. It offers conversation-like communication right from your website or other contact channels which are transformed into robust marketing platforms so you can better promote your products and close more deals.

Features

Visitor Intelligence
Target Account Engagement
Real-time Personalization
Custom Chatbots
AI Chatbots
Analytics & Insights
Expert Services

Pricing

Pricing varies depending on number of users: Drift Pricing

Free Trial Available

Yes

G2 Score

4.4/5 (out of 528 reviews)

Reviews (Snippets from G2)

Pros

What I like the best about Drift is connecting with potential prospects in real-time while they are on our website.
I was looking for a chatbot tool for my website and I found Drift. Drift is a chatbot tool that helps you communicate with customers in real-time on your website.
Simple yet clear reporting. The Dashboard gives a gist of how your bots are performing on any given day, which agent had more meetings booked and other stats.
It is effortless to customize and set up A/B testing.
You can converse directly from its web portal or app. It's super light and doesn't lag. You can customise it, and it's free for basic use!

Cons

There is no integration with SugarCRM which makes it more manual for us to manage the data.
Reports only focus on the agent that initially responds to a chat request, but does not drill down if chat is transferred to another agent.
The automation product line is underdeveloped and doesn't provide accesibility or autonomy to the end user.
All of the products are separate and, thus, aren't included in the original Drift plan.
It does not seem to filter out spam, and out-of-country leads seem to get through even though we have filters on them.

Drift Alternatives

Intercom

Intercom is a customer support platform that utilizes user intelligence and behavioral targeting to help businesses better understand, improve, and benefit from customer communication. The software gives you insights into who is using your product and provides tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.

btw

btw is a live chat messaging solution for marketing and sales teams. With event autocapture data, you can visualize the entire customer journey. You also get actionable insights from product usage data to engage and convert your customers more effectively.