Reputation

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. The platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more.

Features

Review Monitor
Review Requester
Feedback Publisher
Analyze Reviews
Review Booster™
Managed Services

Pricing

Pricing information for Reputation is supplied by the software provider or retrieved from publicly accessible pricing materials.

Free Trial Available

G2 Score

4.4/5 (out of 666 reviews)

Reviews (Snippets from G2)

Pros

I like the ability to plan out my social media posts for a month ahead. I really enjoy being able to do it all in one place and to be able to edit the posts for all social media platforms.
Very simple to send request to clients for a review. Click on the send, add their name and phone and you're done. Templates are pre made which saves time.
The Reputation score has also been really good. It gives us a goal to strive towards. Seeing those numbers go up gives us a sense of accomplishment. It also helps the doctors see where they stand in the digital landscape.
I appreciate going to one site to reply to reviews and surveys, and manage any issues that come through right away. Being able to forward them to anyones email address and not just the program users is also very helpful.
I love the immediate feedback from patients on reputation and review. It's simple and easy for them to rate their experience. I like the "share on google feature" as well.
It helps strengthens the already strong Hendrick Automotive brand by providing positive previews into the dealership's operations, sales, service, & administrative support.

Cons

Not everyone, especially clients over 60, have these accounts or will use links to write a review if an account with user ID & password are required.
Sometimes there is a lag between when someone responds on another platform and when that response appears, causing double responses, which can be troublesome.
There is SO much to the platform that many times, "you don't know what you don't know" and it's a challenge to determine the features and reporting that would work best for the organization.
My customers sometimes do not receive the link and then I cannot resend it to them a second time because the system blocks it.
Sometimes I recieved a ticket to my email, but it doesnt update on the website as fast as a ticket is created via my email. The other thing that isn't as user-friendly is when forwarding tickets.
I believe the results with getting reviews could be a bit better. However, there is only so much Reputation.com can do when it does not have as much employee support behind it.

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