Smartlook

Smartlook

Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action.

Features

  • Recordings
  • Advanced filtering
  • Always-on recording
  • Visitor journey
  • Heatmaps
  • Automatic event tracking
  • Event statistics and breakdown
  • Funnels
  • Customizable dashboard
  • Email reporting for events and funnels
  • Rage clicks
  • Java Script Errors
  • Anomalies alert
  • Retention tables
  • Mobile app

Pricing

Pricing varies depending on number of users: Smartlook Pricing

Free Trial Available

Yes

G2 Score

4.6/5 (out of 807 reviews)

Reviews (Snippets from G2)

Pros

  • We haven't had this level of insight from our mobile customers, ever.
  • First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done.
  • I used the integration SDK in Android, and I loved that it is easy to use, and the interface where we can see the heat maps is unique.
  • It's friendly UI makes it easy to navigate and understand what is going on while reviewing a user journey.
  • Smartlook enables you to see how individual users engage on your site.
  • Smartlook has an excellent interface - it is clean, easy to navigate and breaks down information for the user in a digestible manner.

Cons

  • A lot of data can be daunting! It is important to know how to organise and subsequently use this data to turn it into practical actions for your business.
  • I wish we could track errors.
  • Though we search for a particular session with a key/filter, sometimes feeling that the result pulls other session information also. That is confusing.
  • Sometimes the session playback preview doesn't quite load in style sheets correctly.
  • The poor integration with other platforms kept us from using our custom fields as search inputs in Smartlook, restricting our session search capabilities even further.
  • There are some elements that Smartlook doesn't play nice with in the video review. You can't see them on screen although the customer may have.

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