Chatmeter

Chatmeter is a comprehensive local brand management application. The solution monitors the chatter around the brand on social networking sites as well as testimonials posted on review platforms. This allows them to rigorously monitor what is being said about them in order for them to promote positive outlook regarding the brand and to immediately address issues raised by less than happy customers.

Features

Review Monitoring
Review Email Alerts
Competitor Benchmarking
Sentiment Analysis
Custom Email & Text Messages
Customizable Landing Pages
Drip Campaigns & Surveys
Testimonial Widgets
Local Listings Management
Local SEO Ranking Management
Social Media Conversations Tracking
Blog/Article Monitoring
Performance Metrics

Pricing

Pricing information for Chatmeter is supplied by the software provider or retrieved from publicly accessible pricing materials.

Free Trial Available

G2 Score

4.5/5 (out of 237 reviews)

Reviews (Snippets from G2)

Pros

I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize.
The platform's ease of use and ongoing client support are my two favorite things about Chatmeter.
Chatmeter makes it easy to track, monitor and respond to reviews for your brand or business. You can aggregate all your reviews in a centralized, easy-to-use platform so that you manage your reputation more easily and provide timely responses to customers.
Chatmeter is an excellent platform for keeping track of all of your listings; it's made our work of keeping track of 30+ locations much easier.
I love the ability to respond to all reviews directly through the dashboard. That was huge for our team as it saves us lots of time logging into each of our clients profiles. I also like the Chatmeter Team, they all have been wonderful.
Chatmeter has been extremely helpful manage all of our reviews on one platform, as you know it is a digital age and EVERYTHING is online nowadays.

Cons

I also have a lot of problems with social media accounts suddenly becoming disconnected, so I am not able to successfully post images, and I am not aware of the issue until after the posting attempt.
Chatmeter has pretty limited functionality with social media integration if you have an omni-platform social mix.
Some of the functionality is difficult to use, but they'll help teach you how best to use the platform. There have been some small errors that are known but aren't yet fixed.
The response time for fixing small glitches can be kind of long. The support team isn't great about following up.
It is very pricy when you have many locations. Not able to post to other social media accounts like Pinterest, Instagram and respond to inbox messages.
Every now and then, the information when auditing against local business listings can be a little off. Also, It is a bit of a challenge to find pictures and content that was generated from third-party users and not by the business.