CallRail

CallRail is a call tracking and marketing analytics software for those businesses that rely on new customers, quality phone calls and leads, for growth. Call recording allows easily qualifying leads, improving customer service and coaching the staff. The software also makes it easier to review and annotate phone calls.

Features

Attribution
Reporting
Communication

Pricing

Pricing varies depending on number of users: CallRail Pricing

Free Trial Available

Yes

G2 Score

4.6/5 (out of 1068 reviews)

Reviews (Snippets from G2)

Pros

I love that calls can be forwarded and managed so easily, calls are recorded so we aren't stressed to find a pen and paper when we're on the go, or keeping track of notes.
I like how easy it is to use the platform and to pull data reports. The recorded call feature is my favorite, though.
I love how Callrail replaces the phone number on the website based on where the traffic comes from.
Callrail has a very clean and easy-to-navigate dashboard. Integrating it into a WordPress website is as easy as installing a plugin.
CallRail has been a invaluable resource for myself and our clients.
The calling is accurate and it is very easy to filter and pull reports directly.

Cons

Unable to filter spam calls automatically, we received 200 calls one month due to spam. That was not ideal as you can image.
International service only. Callrail allows for non-USA business however the support is difficult to accommodate timezones and staff are not always aware of country differences.
I do not like the billing and fees structure. When I first started with CallRail, I realize I was going to go over the minutes allocated per my package.
One thing that I find the most frustrating is the lack of ability to perform bulk actions.
The transcripts arent always the most accurate, but you can understand what was said with context clues.
The support team are more scripted than they should be. This is because we generally are given responses that don't address our specific issue directly.

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