Pendo

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions.

Features

Digital Analytics
Engagement
Entry and Exit Pages
Standard Event Tracking
Real-Time Reporting
Trending
Retroactive Reporting
Segmentation
Custom Reports and Dashboards
Performance and Reliability
User, Role, and Access Management
Account-Level Analytics
User-Level Analytics
SegmentationFunnels

Pricing

Pricing varies depending on number of users: Pendo Pricing

Free Trial Available

Yes

G2 Score

4.5/5 (out of 492 reviews)

Reviews (Snippets from G2)

Pros

Pendo has a great platform that allows us to easily create guides and get our messages infront of our customers.
I enjoy the ability for so many customizations as I build more complex guides for our Adoption Marketing team.
The guides have building blocks for pretty much any use case you would need.
Pendo makes it easy to track our product KPIs. Pendo makes it easy to tag pages and features that we deploy to track usage across our platform quickly and consistently.
The thing I like most about Pendo is the ability to track user behavior within our platform and then create specific touchpoints based on their behavior.
Pendo has been super helpful and valuable in developing training content for new users of our product or clients who are migrating from older products to newer solutions.

Cons

The price tag for a single solution like this is daunting for all kinds of firms.
Pendo needs a spell check.
The biggest down side of pendo I see is we lost track of some evetns when we havent assigned a visitor.
It would be great if Pendo could differentiate platform/website users from their customers.
The structure of Pendo makes it challenging to navigate across segments and compare usage between user groups.
The Resource Centre has a lot of potential, but it's pretty limiting with how you can use it.

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