Bloomreach

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions.

Features

Online Demand generation
Reporting and Analytics
Personalized content
Visitor Behavior Analysis
DX Cloud
B2B Marketing
Web Content management

Pricing

Pricing information for Bloomreach is supplied by the software provider or retrieved from publicly accessible pricing materials.

Free Trial Available

G2 Score

4.7/5 (out of 277 reviews)

Reviews (Snippets from G2)

Pros

What I like the most is the support and guidance, and constant striving to make our business working better for our customers (and us).
The intuitive & user-friendly design of the system makes even the most complicated of tasks much more manageable.
The login process is easy and setting up user profiles is very simple on the UI.
The flexibility of the system and its fairly understandable interface help a lot. Bloomreach functionality and technical connectivity to other systems and providers solve the tasks set for the system.
The on-demand chat support is amazing. These folks are not just customer support people, but knowledgeable solutions engineers, with tech backgrounds.

Cons

We dealt with a few data processing latency issues early on, which were attributed to overuse of our shared instance. Imports and events were delayed.
Not so strong abilities in data manipulation.
There are minor frustrations like the way you send data works in one situation but not another.
Reports are hard to make, could be easier, survey section is a mystery without explanation where and how it is used plus its' templates.
Even though reporting is advanced in the reports section, some practice is needed to have the right data in the report as filtering order is not very clear.

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