Birdeye

Birdeye is a reliable reputation management and customer experience software designed to help businesses transform their customers into powerful marketing engine. This platform utilizes insight obtained from customer review and feedback across social channels, review sites, and surveys to help businesses make better-informed decisions.

Features

Online presence
Review monitoring
Review generation
Review management
Review marketing
Customer surveys
Social listening
Social ticketing
Business insight
Competitor analysis

Pricing

Pricing varies depending on number of users: Birdeye Pricing

Free Trial Available

Yes

G2 Score

4.8/5 (out of 1312 reviews)

Reviews (Snippets from G2)

Pros

The best part of BirdEye is that it integrates data from several websites into one dashboard to monitor and take action more efficiently.
Birdeye allows us to aggregate our social media reviews in one spot, saving our team time as we communicate and triage consumer feedback.
I most appreciate how BirdEye aggregates reviews from all consumer ratings providers into one clean, yet detailed report.
I like that we can send reviews, text patients, and have it orate our voicemails so our remote workers can communicate with our patients even when we are unable to.
I appreciate the friendly functions and the capabilities that they offer. The customer support is top notch as well. Its user friendly for new people who are interested in getting started.
The Birdeye platform makes it extremely easy to manage all our reviews in one platform, plus with the build-in automation, it can be a time-saver with auto responses.

Cons

Sometimes sending an email directly to BirdEye Support can take more than 24 hours to receive a direct response.
Sometimes it feels like there are services/tools you're entirely unaware of and not using.
I wish that I could respond directly to Yelp reviews from the platform using my preprogrammed responses.
It is expensive for what you get. We only are using this for 2 of our 70 stores, and without putting all them on our account it is expensive.
There is a little bit of a learning curve, and we have quite a few locations, and business lines and it was a tad bit tricky getting it set up and running.
I wish that more info could flow into Birdeye. We have a public e-mail address (info, sales, etc) that we would love to be able to respond to from our BirdEye Account.

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