Smartlook is a handy tool for understanding how customers interact with your website or Android and iOS app. This analytics solution tool can help figure out the 'Whys' behind every user action.
Features
- Recordings
- Advanced filtering
- Always-on recording
- Visitor journey
- Heatmaps
- Automatic event tracking
- Event statistics and breakdown
- Funnels
- Customizable dashboard
- Email reporting for events and funnels
- Rage clicks
- Java Script Errors
- Anomalies alert
- Retention tables
- Mobile app
Pricing
Pricing varies depending on number of users: Smartlook Pricing
Free Trial Available
Yes
G2 Score
4.6/5 (out of 807 reviews)
Reviews (Snippets from G2)
Pros
- We haven't had this level of insight from our mobile customers, ever.
- First of all, I like the way to install and configure - Very Easy Step by Using GTM or Code. Just A Single Code and Get it Done.
- I used the integration SDK in Android, and I loved that it is easy to use, and the interface where we can see the heat maps is unique.
- It's friendly UI makes it easy to navigate and understand what is going on while reviewing a user journey.
- Smartlook enables you to see how individual users engage on your site.
- Smartlook has an excellent interface - it is clean, easy to navigate and breaks down information for the user in a digestible manner.
Cons
- A lot of data can be daunting! It is important to know how to organise and subsequently use this data to turn it into practical actions for your business.
- I wish we could track errors.
- Though we search for a particular session with a key/filter, sometimes feeling that the result pulls other session information also. That is confusing.
- Sometimes the session playback preview doesn't quite load in style sheets correctly.
- The poor integration with other platforms kept us from using our custom fields as search inputs in Smartlook, restricting our session search capabilities even further.
- There are some elements that Smartlook doesn't play nice with in the video review. You can't see them on screen although the customer may have.
Smartlook Alternatives
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Optimizely
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CallRail
CallRail is a call tracking and marketing analytics software for those businesses that rely on new customers, quality phone calls and leads, for growth. Call recording allows easily qualifying leads, improving customer service and coaching the staff. The software also makes it easier to review and annotate phone calls.
LeanData
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Hotjar
Hotjar is an analysis and feedback platform built to help you understand your users better. It gives you the complete visibility and the big picture on how to leverage your website’s user experience and increase both performance and conversion rates.
Looker
Looker is a data-discovery app that provides innovative data exploration functionalities for businesses both large and small. With it, they can access a web-based interface where they can easily get real-time insights on their operations via data analytics.
Unbounce
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OWOX BI
OWOX BI is a powerful business intelligence suite designed for marketing analytics. It helps CMOs plan out their brand, campaign and marketing strategy, capture cost estimates accurately and identify growth opportunities by extracting and consolidating data from a variety of sources for insights.
ClickFunnels
Clickfunnels is an online sales funnel builder that helps businesses market, sell, and deliver their products online. This tool simplifies online marketing, selling, and delivery of their products and services by providing users with funnel options that are pre-built for a specific business, product, or service.
Clearbit Enrichment
Clearbit Enrichment instantly appends 100+ data points on a company, its technology, and its employees to every record you own — so you can turn leads into customers sooner.
Instapage
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Pendo
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MOAT Analytics
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Crazy Egg lets you visualize your website's visitors through a heatmap. A heatmap is an easy way to understand what users want, care about and do on your site by visually representing their clicks - which are the strongest indicators of visitor motivation and desire. A Crazy Egg heatmap lets you collect more than 88% of the data you would using a traditional eye-tracking process.
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