WebEngage

Features

• Email Integration
• Marketing Analytics
• Marketing Automation
• Lead Management
• Contact Management
• Lead Scoring
• Web Forms
• Campaign Segmentation
• Multivariate Testing

Pricing

Pricing varies depending on number of users: WebEngage Pricing

Free Trial Available

No

G2 Score

4.5/5 (out of 159 reviews)

Reviews (Snippets from G2)

Pros

• I love the UX of it; it's so intuitive, even if you are a beginner with WebEngage.
• Customer support is very active and instant.
• The robust mix of all possible communication channels helps develop an efficient omnichannel strategy.
• Some of the best things about webengage are its dashboard - everything very easily navigatable and available on the sidebar.
• Easy to create customer journies & in-depth analysis.
• The CRM is quite comprehensive and easy to use with being new user-friendly too.

Cons

• The Customer Care team can be made more well-versed with in-depth product knowledge to help solve client queries more proactively.
• The only thing I really hate about webengage is it lets me create a campaign on my mobile but doesn't let me publish it.
• There could be more educational sessions/webinars on the complete power of WebEngage.
• The only thing that bothers me is that sometimes it takes too long to create Live segments.
• It does not have the value for money that we seek to offer our customers since the cost is high and would cause a discouragement in all our users.
• Reports are not user-friendly. If custom report options are provided it will be more helpful.