Kissmetrics

Features

• Event Tracking
• Campaign Management
• Conversion Tracking
• Goal Tracking
• User Interaction Tracking
• Time on site Tracking
• Report Generation
• Multiple Site Management
• Alert Notifications

Pricing

Pricing varies depending on number of users: Kissmetrics Pricing

Free Trial Available

No

G2 Score

4.1/5 (out of 160 reviews)

Reviews (Snippets from G2)

Pros

• Funnel report helps in tracking cart abandonments and drop offs in other events.
• The new people view, populations, and activity view are all great features.
• Contribution to customer acquistion gradually increasing since it's integration.
• Once you figure out how to set up and run reports, you can get valuable insight into all kinds of actions that take place on your site and track important conversion data.
• All the report types and the great support provided by their team.

Cons

• The user interface is completely unintuitive.
• Data visualization and reporting inside the tool can be limited at times and I often find myself exporting raw data to transform/pivot in a spreadsheet.
• The reports can be very slow sometimes. It seems to have gotten better since the product switched owners.
• Doesn’t seem to be well maintained - seemingly simple bugs on the website (typically just UI problems) seem to perpetuate for a while.
• Plans have limited number of event counts, and upgrading is expensive.